Refund policy

Return & Refund Policy

At Steep and Press, we want you to love every cup. If you're not completely satisfied with your purchase, we're here to help.

Returns We accept returns within 30 days of delivery for unopened, unused items in their original packaging. Due to the nature of food and consumable products, we are unable to accept returns on opened tea or consumable items unless they arrived damaged or defective.

Refunds Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery at [your email] with a photo of the item and your order number. We'll make it right with a replacement or full refund.

Non-Returnable Items

• Opened teas and consumables
• Gift cards
• Sale or clearance items

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.